At Wild Flag, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, this Refund Policy outlines the process for returns and refunds.
Return Eligibility
- You may return items within 30 days of the purchase date.
- To be eligible for a return, items must be unused, in their original packaging, and include all accessories.
Non-Refundable Items
The following items are non-refundable:
- Gift cards
- Downloadable software products
- Items marked as final sale
How to Initiate a Return
- Contact Us: To start the return process, please email our customer service team at service@wildflag.shop. Include your order number and the reason for the return.
- Return Instructions: We will provide you with detailed instructions on how to return your item.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent.
- We recommend using a trackable shipping service or purchasing shipping insurance for items over $50.
Refund Process
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 7-10 business days and a credit will be automatically applied to your original payment method.
Exchanges
If you would like to exchange an item for a different size or color, please follow the same process as above. Exchanges are subject to product availability.
Changes to This Refund Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Thank you for choosing Wild Flag! We appreciate your business and are here to help with any questions or concerns.