Welcome to Wild Flag! We are committed to providing you with the best service possible. This policy outlines our practices regarding ordering, shipping, returns, and customer support.
Ordering
- Product Availability: All items are subject to availability. We strive to keep our inventory current, but cannot guarantee stock at all times.
- Order Confirmation: After placing an order, you will receive a confirmation email with your order details. Please check for accuracy and contact us if needed.
Shipping
- Processing Time: Orders are typically processed within 1-3 business days. You will receive a tracking number once your order has shipped.
- Shipping Options: We offer various shipping methods. Rates and delivery times will be calculated at checkout based on your location.
- Delivery Issues: If your order does not arrive as expected, please contact us at service@wildflag.shop for assistance.
Returns and Exchanges
- Return Policy: We accept returns within 30 days of purchase. Items must be unused, in their original packaging, and include all accessories.
- Return Process: To initiate a return, contact our customer service at service@wildflag.shop for return instructions.
- Refunds: Refunds will be processed within 7-10 business days after we receive your returned item.
Customer Support
- Contact Us: For any questions or support, please reach out to us at service@wildflag.shop. We aim to respond within 24-48 hours.
- Feedback: Your feedback is valuable to us. Please share your experiences to help us improve our services.